Join us as our Business Operations Lead and become a trusted right-hand to leadership in running and advancing our business operations. You will oversee core operational areas—including HR, payroll, benefits, and financial coordination—while serving as the face of our U.S. office and a key liaison to our global team. This role is ideal for someone who thrives in a fast-paced environment, operates with a high degree of ownership, and is motivated to grow into a senior operational leadership position over time. In this role, you will operate at the center of the organization, ensuring execution, alignment, and consistency across Human Resources, Accounting, Legal, and Facilities functions. You will translate priorities into action, maintain visibility across initiatives, and drive accountability across teams operating in a multi-system, multi-geography environment. You will also serve as a front-facing operational liaison, coordinating with customers and internal stakeholders on legal and contractual matters while aligning activities across HR, Accounting, and Facilities functions. This role provides a clear pathway toward broader operational leadership responsibilities for individuals who demonstrate strong ownership, execution excellence, and strategic capability.
Knowledge and Skills:
- Partner with the VP of Worldwide Operations to execute operational strategy across HR, Accounting, Legal, and Facilities.
- Own and manage the Paychex platform for U.S. operations, including HR, payroll, and compliance-related workflows.
- Ensure accurate and timely data synchronization and reconciliation between:
- Offshore ERP (BMS)
- Global accounting system (Sage)
- U.S. system (Paychex)
- Coordinate with accounting teams to ensure financial data is properly reflected in Paychex for U.S. operations.
- Act as the primary point of contact for contract management with customers, coordinating across Legal, Sales, and Delivery teams.
- Track and manage the lifecycle of contracts, including intake, review, execution, and compliance tracking.
- Drive cross-functional alignment across U.S. and offshore operational teams.
- Establish and maintain operational cadence (KPIs, reporting, reviews).
- Identify inefficiencies across systems and processes and lead optimization initiatives.
- Ensure adherence to internal governance, compliance, and audit requirements.
- Act as an in-office operational leader ensuring visibility, responsiveness, and coordination.
Job Description:
- Act as a trusted partner to leadership, driving execution of operational priorities.
- Lead coordination across HR, Accounting, Legal, and Facilities functions to ensure seamless operations.
- Serve as the operational anchor for the U.S. office, ensuring responsiveness, structure, and day-to-day effectiveness.
- Align activities across U.S. and offshore teams, ensuring consistency and continuity of operations.
- Ensure accuracy, integrity, and timeliness of operational and financial data across systems (including Paychex, Sage, and internal ERP systems).
- Own coordination of contract management processes, working with customers and internal stakeholders across the contract lifecycle.
- Establish and maintain operational cadence, including KPIs, reporting, and cross-functional reviews.
- Drive accountability by tracking priorities, following up on deliverables, and ensuring closure.
- Identify operational inefficiencies and lead process improvement initiatives.
- Support governance, compliance, and audit readiness across operational functions.
- Provide clear visibility into operational performance through dashboards, metrics, and leadership updates.
Education:
Associate
Qualification:
Required:
- Bachelor’s degree in Business, Operations, Finance, or related field.
- 3–7 years of experience in business operations, consulting, program management, or similar roles.
- Strong analytical and problem-solving skills with high attention to detail.
- Demonstrated ability to drive cross-functional execution and manage competing priorities.
- Excellent communication and stakeholder management skills.
- Ability to operate effectively in a fast-paced, multi-system, and globally distributed environment.
- Willingness to work onsite during business hours.
Preferred:
- Experience with business systems such as HRIS, ERP, or accounting platforms (e.g., Paychex, Sage, or similar).
- Exposure to contract management or legal coordination processes.
- Experience working across international or distributed teams.
- Background in process optimization, compliance, or financial operations.
- Track record of taking ownership of workflows or initiatives with measurable outcomes.