Job Description:
Comprehensive Tier 3 experience supporting VoIP, Cloud, inbound and outbound voice networks, analog, wiring, and circuit provisioning in a large enterprise environment. Experience with network protocols (SIP, DHCP, H.323). Senior level experience in supporting large contact centers.
Education:
Relevant Bachelors Degree from an accredited college or university, or a satisfactory combination of education, training and experience. Experience with 8x8 call platform and contact center preferred.
Qualification:
At least eight years of demonstrated experience in voice engineer supervision or high-level voice engineering support.