Job Description:

Minimum/General Experience:  Provides Service Desk or Network Operations level I support.  Shall have experience providing level 1 phone support, customer service experience and desktop support knowledge and skills.  Minimum two years’ experience in the field. Functional Responsibilities:  Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers in Microsoft windows based desktop environment. Strong communication skills required.  Performs full lifecycle of Incident management activities in context of a professional service desk.  Minimum Education: HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.