Conversational AI for fast and friendly customer care |
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IBM watsonx Assistant is a market-leading, conversational artificial intelligence platform designed to help you overcome the friction of traditional support and deliver exceptional experiences to prospects, customers, and employees. Conversational AI allows businesses to offer round-the-clock customer support, addressing queries and issues at any time. |
Powered by large language models (LLMs) you can trust, and an intuitive user interface, watsonx Assistant empowers your teams to build AI-powered voice agents and chatbots that deliver automated self-service support across all channels and touch-points with seamless integration to the tools that power your business. |
Customer benefits:
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Return On Investment A 2023 Forrester Consulting Total Economic Impact™ study, commissioned by IBM, modeled a composite organization based on real client data that showed a payback period of less than 6 months and an ROI of 370% over three years. |
Answers automated with accuracy Bradesco automated their customer service answers with 95% accuracy using watsonx Assistant—answering 283,000 questions monthly and continuing to learn from feedback from over 10 million interactions. |
Self-service availability Provide a consistent experience across channels and scale to handle large contact volumes. Use an intelligent virtual agent as the initial touchpoint with customers to provide answers and self-service actions—even during off-hours. |
Key features:
Explore the many ways that watsonx Assistant can speed communications with customers, boost productivity, and improve your bottom line.
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Agent Assist Augment your customer service agents and scale your team’s best techniques, insights, and important data across every interaction in real-time. |
Artificial intelligence Meet a natural language AI chatbot that understands human conversation and improves the customer experience. |
Integrations Seamlessly connect the channels where your customers engage with the systems, tools, and processes that power your business—without migrating your tech stack. |
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Security Protect your chatbot data privacy and protect customers against vulnerabilities with scalability and added security. |
Visual builder Launch a chatbot with no coding skills. Train with only a few questions or use our chatbot templates right away. |
Voice Give your AI voice chatbot a clear and friendly voice. Integrate IBM watsonx Assistant on the phone to improve customer support. |