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Cloud

IT Ops and Support

Effective management continues to be the key priority for most organizations, as cloud adoption continues to rise. To address this challenge, organizations choose different ways to manage their cloud infrastructure. Some manage it themselves, while some choose to have a managed cloud service provider who can handle a broader mission with a clear vision of managing hybrid environments and resources.

IT Ops and Support

IT Operations and Support involves effectively managing IT infrastructure to ensure seamless operation and optimal resource utilization. Organizations rely on these services to navigate the complexities of cloud adoption and achieve their business objectives.

Why IT Ops and Support:

Effective IT Operations are crucial as organizations adopt cloud technologies. Choosing the right approach impacts operational efficiency, scalability, and overall performance. Managed cloud service providers offer expertise and support to address these challenges effectively.

Our Approach:

Our client-centric approach empowers organizations to concentrate on core objectives while we handle IT infrastructure intricacies. We provide end-to-end support, proactive monitoring, and maintenance to ensure system reliability and performance.

Our Methodology:

Our methodology for system management includes:

  • Assessing current infrastructure and requirements
  • Designing tailored management strategies
  • Implementing proactive monitoring and maintenance
  • Providing ongoing support and optimization

Activities and Duration:

Activities in system management vary based on infrastructure complexity and client-specific needs. The duration of management processes depends on factors like system size, integration requirements, and optimization goals.

Outcomes and Deliverables:

System management outcomes include improved operational efficiency, enhanced scalability, minimized downtime, and optimized resource utilization. Deliverables encompass comprehensive management reports, action plans, and continuous support for reliable system performance.

Why Choose Us:

  • Expertise: Our team comprises seasoned professionals with extensive experience in cloud infrastructure management, ensuring the highest standards of service delivery.
  • Customized Solutions: We understand that every organization has unique requirements. That\'s why we offer customized solutions tailored to meet your specific needs, helping you achieve your business goals more effectively.
  • Exceptional Support: We prioritize customer satisfaction above all else. Our dedicated support team is available round-the-clock to address any queries or concerns, providing you with peace of mind knowing that your systems are in capable hands.

Get Started Today:

Experience the difference that expert system management can make for your organization. Contact us today to learn more about our comprehensive system management services and take the first step towards unlocking your full potential in the cloud.

TypeDescriptionPricing
Health Check and Architecture ReviewReview the current architecture find gaps and give recommendations.No Charge
Server ManagementClick here to view Functions and ActivitiesRequest a Quote

Functions and Activities

  Function  Description
Virtual Server Management
Manage VMs – GeneralManage Client VMs (Linux and Windows) and cloud resources (services consumed, VPC gateways, third-party appliances procured as machine images from Cloud Service Provider, etc.) deployed on Cloud Service Provider’s platform
VM OperationsPerform all VM operations, including the operation of VM consoles and the creation, Configuration, and management of startup and operational command procedures, including:
I. allocate resources to Applications and Databases as required;
II. create, customize and maintain startup and operational command procedures for all VMs;
III. perform VM startups and shutdowns as required for Normal Operations, emergency situations, and recovery efforts;
IV. ongoing performance and sizing optimization of workloads and storage within the cloud platform; and
V. perform decommissioning of instances, storage, and AWS cloud platform services when they are no longer required.
Auto-scaling EnablementEnable VM auto-scaling on the cloud level which will expand the VMs based on the workload, with the help of the public cloud provider
Windows Server Management
Activities on Windows ServersWINTEL user creation/deletion
Windows patching activities
Handling Incident Resolution and troubleshooting
Executing Changes (planned/routine/emergency)
Providing RCA for problem tickets
Post provisioning activities in Windows
Planned server restart
Disk defragmentation
Analyzing logs/events on servers
Folder/file shares access request/issues

Monthly file shares .+0

ACL report - on demand

Monthly active/disabled AD users report - on demand
Instance performance reports
Disk expansion on demand
Vulnerability fixes/security logs report
Windows activation/RDP license
Generic OS-level troubleshooting
Home drive creations
Network route addition/deletion
CPU/memory/disk space utilization analysis leveraging Provider’s monitoring and management platform and providing recommendations to perform adjustments to the required parameters on a monthly basis
Perform adjustments of the required parameters as per the accepted recommendation on a monthly basis
Perform Windows server analysis (constitutes consumption of resources and recommendations to optimize) – monthly
Registry Changes with platform automation (excluding applications) based on the requirement
Supporting the data movement within Instances based on the requirement.
Server/Service start, stop, restart
Installation, management, and troubleshooting of OS configurations, monitoring agents 
User ManagementUser account creation
User account modification and ownership change
User account deletion
Group creation
Group modification
User account lock / unlock
User account password reset
Group deletion
Granting/revoking sudo access
Periodic review of user accounts and update them as per Client defined user Policies
Disk ManagementCreate partitions and attach disk
Volume group management
Create/extend disk drives
Remove disk drives
Configure shared network file system
File system disk cleanup as per the alerts from the monitored pre-defined thresholds
Network ManagementIP address Configuration
Alias IP addition/modification / deletion
Route add / modification/ deletion
Install/upgrade / Configure modules
MonitoringMonitoring CPU utilization
Monitoring memory utilization
Monitoring file system utilization
Monitoring SWAP utilization
Monitoring IO utilization
Monitoring network utilization
Server health check status - Availability
Customized service/port monitoring
Monitoring the underlying Cloud environment
System Instance health check, through the console.
System SecurityServer and Services hardening to meet Client privacy and security compliance requirements
Patch ManagementOS update
Install software packages
Remove software packages
Update software packages
Patch management using tools based on the requirements
Perform emergency patching and updates on an expedited basis (per Service Level Agreement)
Backups are taken as per the backup policy as it relates to the patching process
Backup ManagementBackups are taken as per the backup policy as it relates to the overall backup policy
Work with the Client to set up the required backup policies based on application type.
Backups are retained as per Client requirements with a retention policy.
AutomationDeploying scripts for server health checks.
Deploying scripts for collecting system pre/post Configuration change.
DocumentationEvaluate design documents and validate the system requirements
Standard SOPs or Client specific SOPs will be maintained for the operations.
AiX/ i / Linux Server Management
Server ManagementServer start, stop, reboot
Server utilization and event generation will be optimized
Create a server snapshot before a critical change activity
OS log rotation
Kernel parameter changes
Capacity Management - Addition of CPU/memory/disk based on the requirements
Capacity Management - Removal of CPU/memory/disk based on the requirements
Configure DNS - OS settings
Configure DHCP - OS Settings
Setup and maintain ssh/remote access mechanism
Cron Scheduling based on user requirement
Creation of files and directories
Modifying the file ownership and permission
Managing High Availability of OS clustering
Server/service start, stop, restart
Installation, management, and troubleshooting of OS configurations, monitoring agents  
User ManagementUser account creation
User account modification and ownership change
User account deletion
Group creation
Group modification
User account lock / unlock
User account password reset management for AD provisioned on Cloud Service Provider platform or other AD, as per Client’s defined guidelines and Policies
Group deletion
Granting/revoking sudo access
Periodic review of user accounts and update them as per Client defined user Policies
Disk ManagementCreating partitions and mounting the disk.
Volume group management
LV creation and file system
Extending  file system space
Remove file system
Configure shared network file system
File system disk cleanup as per the alerts from the monitored pre-defined thresholds 
Network ManagementIP address Configuration
Alias IP addition/modification / deletion
Route add / modification/deletion
Port opening in OS firewall (e.g. IPtables)
Install/upgrade / configure  modules
MonitoringMonitoring CPU utilization
Monitoring memory utilization
Monitoring file system utilization
Monitoring SWAP utilization
Monitoring IO utilization
Monitoring network utilization
Server health check status - availability
Customized service/port monitoring
Monitoring the underlying cloud environment
System Instance health check, through the console
System SecurityServer hardening as per the Client’s security requirements
Patch Management & Package InstallationKernel patching & OS update
Install software packages
Remove software packages
Update software packages
RPM install / update/removal based on the requirements
Perform emergency patching and updates on an expedited basis (per Service Level Agreement)
Backup ManagementBackups are taken as per the backup Policy (machine Images)
Cloud Intermediary will work with the Client to set up the required backup Policies based on application type. Any change in the backup Policy will be implemented through an appropriate change control mechanism as defined by the Client.
Backups are retained as per the Client’s requirement with the retention Policy.
AutomationDeploying scripts for server health checks.
Deploying scripts for collecting system pre/post Configuration change.
DocumentationReview design documents and validate the system requirements
Standard SOP\'s or Client specific SOPS’s will be maintained for business-as-usual operations.
Compute ServicesInstance stop/start/reboot
Instance creation, deletion
Instance type modification
Purchase reservation
Enable Instance snapshot/backup
Create/modify/attach/detach security groups
Allocate/associate/disassociate elastic IP addresses
Create/delete key-pairs
Create/attach/detach/delete network interfaces
Enable/disable Compute access logs
Block Storage ServicesVolume create/delete/attach/modify
Volume encryption
Enable/disable Block Storage access logs
Load BalancerCreate/delete Load Balancing groups
Attach/detach instances from Load Balancing groups
Enable/edit Load Balancing groups health check
Attach/detach instances to/from Load Balancing groups
Edit/add/remove Load Balancing groups listeners
Install/delete Load Balancing groups SSL certificate
Enable/disable Load Balancing groups access logs
Auto ScalingCreate/delete/modify auto scaling configuration
Create/delete/modify auto scaling groups
Security/IAM (Identity and Access Management)Create/delete/modify IAM account
Create/delete/modify IAM groups
Create/delete/modify IAM policies
Create/delete/modify IAM roles
Upload/delete/list certificates
Enable/disable IAM access logs
Compliance and Risk Features Enable/disable governance, compliance, operational auditing, and risk auditing features
Config ComplianceEnable/disable configuration assessment, audit, and evaluation features
Notification ServicesCreate/delete notification rules
Create/modify/delete pub/subs
Content Distribution ServicesCreate/modify/delete content distribution services (CDN)
Email ServicesCreate/delete SMTP
Verify domains and email addresses
Enable/disable logging
MonitoringCreate/delete/modify alarms
Provide real-time monitoring event management across cloud CIs including escalation, alarm and automated ticketing capabilities
Monitor the availability of each cloud CI in accordance with Client Policies and procedures and industry practices
Monitor the utilization of each cloud CI in accordance with Client Policies and procedures and industry practices
Ensure that Client cloud CI’s are never unmonitored and/or unmanaged for any reason without documented and approved exception per policy
Virtual Private Cloud NetworkingCreate/modify/delete VPC subnets
Create/modify/delete subnets ACL\'s
Create/modify/delete VPC VPN
Create/modify/delete/attach Internet gateway
Create/modify/delete/attach VPC route tables
Create/modify/delete VPC peering
Create/modify/delete/attach Client gateway
Create/modify/delete/attach VPC static routes
Enable/disable VPC flow logs
Dedicated Network ConnectionsCreate/modify/delete dedicated network connections
Create/modify/delete virtual interfaces
DNSCreate/modify/delete hosted zone
Create/modify/delete record sets
Object Storage ServicesCreate/modify/delete bucket
Enable/disable bucket lifecycle
Enable/disable bucket versioning
Enable/disable bucket cross region replication
Enable/disable archive through lifecycle Policies
Enable/disable infrequent features access through lifecycle Policies
Enable/disable logging
Services – GeneralCreate/modify/delete/reboot services
Enable/disable snapshot / backup
Purchase reservation
Create/Configure/attach/modify security groups
Create/Configure/attach/modify parameter groups
Enable/disable logging
Storage and Backup Services - GeneralProvide storage requirements (e.g., performance, backup, restore, archival, data retention).
Recommend Cloud Intermediary storage and data management services solutions and procedures to meet Client’s storage and data management services requirements. 
Interface with end users and manage file share access and space requests.
Create/modify/delete bucket
Enable/disable bucket lifecycle, versioning and cross region replication
Enable/disable archive through lifecycle Policies
Enable/disable storage access through lifecycle Policies
Initiate requests for additional storage resources as required. 
Review and approve requests for additional storage resources as required.
Maintain and improve storage resource efficiency and space requirements.
Provide storage space allocations (e.g., provisioning) within Client’s available resources.
Perform data and file backups and restores per established procedures. 
Manage file transfers and other data movement activities.
Decommission storage and backup environment in accordance with Client’s Policies and procedures. 
Develop and maintain backup schedule in accordance with Client’s requirements.
Perform data backups as per established retention periods.
Recover files, file system or other data required from backup vaults / storage
Provide recovery and backup requirements and updates as they change.
Enable/disable logging
Operations and AutomationCreate/modify/delete Run books
Cloud Admin Access ManagementCreate/modify/delete Cloud admins
Financial GovernanceCloud Intermediary will perform cost analysis of the provisioned Cloud CIs including billing, utilization.
Client AccessProvide Client access to standard reports
Provide Client access to standard consoles (e.g. CLIs, web consoles)
Provide Client access to standard tools (e.g. portals, utilities)
Client DataClient information (e.g. logs, performance data, email addresses, etc.) will be stored, managed and protected in compliance with Client Policies and procedures
Job Scheduling Tools – Configuration and ManagementConfigure and support job scheduling tool within Cloud Provider for the full suite of functions required to ensure the normal operations of CIs