Careers

Join an amazing team that is passionate about changing the way people connect

Career Opportunities

SPS is looking for world class talent to help us continue pushing the envelope of  transformations.

 

Job Title:
IT Support Specialist
Education:

Bachelors

Location:

US

Knowledge and Skills:

     

    • Technical Troubleshooting
    • Infrastructure Monitoring
    • Network Troubleshooting
    • Wi-Fi Connectivity Support
    • Hardware & Software Support
    • AV / Audio-Visual Support
    • Video Conferencing Support
    • User Account Provisioning
    • Access Management
    • Asset Management
    • Inventory Tracking
    • Preventive Maintenance
    • Customer Service & User Training

Job Description:

    • Helpdesk & End-User Support Serve as the primary, always-available onsite point of contact for IT support. Provide timely troubleshooting and resolution for hardware, software, network, and application issues for staff and residents. Assist residents with personal devices, Wi-Fi connectivity, email, video calls, entertainment systems, and other technology needs in a friendly and patient manner.
    • Infrastructure Monitoring Proactively monitor servers, networks, endpoints, and critical systems. Respond to alerts and perform routine maintenance to minimize downtime.
    • AV Support (As Needed) Provide audio-visual support for meetings, conferences, training sessions, and events. Set up, troubleshoot, and maintain AV equipment including projectors, displays, video conferencing systems (Zoom, Teams, etc.), microphones, and sound systems.
    • Compliance Support Assist with HIPAA and other regulatory compliance requirements, including security policies, access controls, and basic documentation.
    • Full-Time Onsite Presence Provide consistent, daily onsite support as the dedicated, embedded IT specialist at the Baltimore facility. Be readily available throughout the workday to handle urgent issues, preventive maintenance, hardware deployments, user training, and general IT requests for both staff and residents.
    • Additional Duties
      • Hardware installation and deployment (PCs, laptops, printers, tablets, etc.)
      • User account provisioning and access management
      • Support for standard business applications and collaboration tools
      • Asset management and inventory tracking
      • Collaboration with remote infrastructure and security teams

     

Job Qualification:

    • 3+ years of experience in IT support or helpdesk roles
    • Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking
    • Experience supporting end users in a healthcare or senior living environment is a plus
    • Experience with audio-visual / video conferencing equipment is helpful
    • Familiarity with HIPAA compliance preferred
    • Excellent troubleshooting, communication, and customer service skills — especially with non-technical users
    • Ability to work independently as the sole onsite IT resource while coordinating with remote teams
    • CompTIA A+, Network+, or Microsoft certifications preferred
    • Must be able to pass a background check



     

Job Title:
Business Operations Lead
Education:

Associate

Location:

US

Knowledge and Skills:

    • Partner with the VP of Worldwide Operations to execute operational strategy across HR, Accounting, Legal, and Facilities.
    • Own and manage the Paychex platform for U.S. operations, including HR, payroll, and compliance-related workflows.
    • Ensure accurate and timely data synchronization and reconciliation between:
    • Offshore ERP (BMS)
    • Global accounting system (Sage)
    • U.S. system (Paychex)
    • Coordinate with accounting teams to ensure financial data is properly reflected in Paychex for U.S. operations.
    • Act as the primary point of contact for contract management with customers, coordinating across Legal, Sales, and Delivery teams.
    • Track and manage the lifecycle of contracts, including intake, review, execution, and compliance tracking.
    • Drive cross-functional alignment across U.S. and offshore operational teams.
    • Establish and maintain operational cadence (KPIs, reporting, reviews).
    • Identify inefficiencies across systems and processes and lead optimization initiatives.
    • Ensure adherence to internal governance, compliance, and audit requirements.
    • Act as an in-office operational leader ensuring visibility, responsiveness, and coordination.

Job Description:

    • Act as a trusted partner to leadership, driving execution of operational priorities.
    • Lead coordination across HR, Accounting, Legal, and Facilities functions to ensure seamless operations.
    • Serve as the operational anchor for the U.S. office, ensuring responsiveness, structure, and day-to-day effectiveness.
    • Align activities across U.S. and offshore teams, ensuring consistency and continuity of operations.
    • Ensure accuracy, integrity, and timeliness of operational and financial data across systems (including Paychex, Sage, and internal ERP systems).
    • Own coordination of contract management processes, working with customers and internal stakeholders across the contract lifecycle.
    • Establish and maintain operational cadence, including KPIs, reporting, and cross-functional reviews.
    • Drive accountability by tracking priorities, following up on deliverables, and ensuring closure.
    • Identify operational inefficiencies and lead process improvement initiatives.
    • Support governance, compliance, and audit readiness across operational functions.
    • Provide clear visibility into operational performance through dashboards, metrics, and leadership updates.

Job Qualification:

    Required:

    1. Bachelor’s degree in Business, Operations, Finance, or related field.
    2. 3–7 years of experience in business operations, consulting, program management, or similar roles.
    3. Strong analytical and problem-solving skills with high attention to detail.
    4. Demonstrated ability to drive cross-functional execution and manage competing priorities.
    5. Excellent communication and stakeholder management skills.
    6. Ability to operate effectively in a fast-paced, multi-system, and globally distributed environment.
    7. Willingness to work onsite during business hours.

    Preferred:

    1. Experience with business systems such as HRIS, ERP, or accounting platforms (e.g., Paychex, Sage, or similar).
    2. Exposure to contract management or legal coordination processes.
    3. Experience working across international or distributed teams.
    4. Background in process optimization, compliance, or financial operations.
    5. Track record of taking ownership of workflows or initiatives with measurable outcomes.

Our Values

Honesty

To be truthful in all our endeavors; to be honest and forthright with one another and with our customers and vendors.

Integrity

To say what we mean. To deliver what we promise, and to stand for what is right.

Respect

To treat one another with dignity and fairness, appreciating the diversity of our workforce and the uniqueness of each employee.

Trust

To build confidence through teamwork and open, candid communication.

Responsibility

To take responsibility for our actions and to speak up – without fear of retribution- to report concerns in the workplace including violations of law, regulations, and company policies, and to seek clarification and guidance whenever there is doubt.

Citizenship

To obey all of the laws in the countries with which we do business and to do our part to make the communities in which we live and work better.

Diversity & Inclusion

Diversity, equality, and inclusiveness are not just words that we use to describe the SPS culture it is how we live it. We foster that ability to grow through individual planning that allows employees to create their own unique career path.

Benefits

At SPS we provide a highly competitive Total Rewards Package for all of our employees around the world. Our country specific Total Rewards package aligns to our core values and provides a solid foundation for work life integration in a challenging and inclusive environment.

Health Care - Disability - Life/ADD Insurance
SPS offers a range of carefully selected insurance plans for your Health & Wellness needs. Choose the available medical, dental and/or vision care option that fits your needs. Employer paid Disability & Life/ADD coverage is also available for all eligible employees.
Financial Future
Secure your financial future by saving for retirement! You may choose between either a pre-tax, or post-tax contribution plan. SPS offers a comprehensive 401(k) retirement plan with financial advisors available to help you select and manage the right funds for you.
Paid Time Off & Holidays
Our combined pool of sick and vacation time (paid time off - PTO) is to give you time off not only when you are sick but also to unwind and spend quality time with family and friends. In addition to the above, SPS provides annual holidays for your rest and relaxation.
Parental Leave and Family Bonding
SPS offers a global Parental Pay policy as we believe there is nothing more important for parents than bonding with a new child.
Flexibility in Work
We understand that not all people work best in a traditional office environment. We offer our employees the flexibility to work virtually if that helps them be more productive. Talk to your Manager on what best suits your particular situation!