Careers

Join an amazing team that is passionate about changing the way people connect

Career Opportunities

SPS is looking for world class talent to help us continue pushing the envelope of  transformations.

 

Job Title:
People Officer
Education:

Bachelors

Location:

PK

Knowledge and Skills:

    • Recruitment and Talent Acquisition
    • Performance Management Systems
    • Employee Relations and Conflict Resolution
    • HR Policies, Procedures, and Employee Handbook Development
    • Labor Law and Employment Compliance
    • Compensation, Benefits, and Workforce Planning
    • Organizational Development and Change Management
    • Learning, Training, and Employee Development
    • HRIS, BMS, and HR Technology Platforms
    • HR Process Automation and Workflow Management
    • Business Process Improvement and Digital Transformation

Job Description:

    • Manage day-to-day HR operations and employee administration.
    • Support workforce planning and organizational growth initiatives.
    • Create a smooth employee experience through onboarding, offboarding, and documentation
    • Manage HR systems and ensure accurate employee data management
    • Implement HR policies and ensure compliance with regulations
    • Support performance management and employee development programs.
    • Coordinate training and development initiatives for employees
    • Support cross-functional and global teams for process efficiency
    • Maintain and update employee databases, contracts, and HR records
    • Support recruitment activities and coordinate the hiring process.
    • Coordinate employee recognition and reward program

    Tasks:

    • Handle employee onboarding and offboarding processes
    • Manage employee documentation and records accurately
    • Administer HR systems and ensure data integrity
    • Provide support to employees regarding HR queries and concerns
    • Implement HR policies and procedures across the organization
    • Coordinate training sessions and development programs for employees
    • Collaborate with cross-functional and global teams to streamline processes
    • Analyze employee engagement and provide recommendations for improvement

     

Job Qualification:

    • Education: Bachelor's Degree in Human Resources, Business Administration, Management, or a related field.
    • Experienec: 4+ years of progressive Human Resources experience.
Job Title:
IT Support Specialist
Education:

Bachelors

Location:

US

Knowledge and Skills:

     

    • Technical Troubleshooting
    • Infrastructure Monitoring
    • Network Troubleshooting
    • Wi-Fi Connectivity Support
    • Hardware & Software Support
    • AV / Audio-Visual Support
    • Video Conferencing Support
    • User Account Provisioning
    • Access Management
    • Asset Management
    • Inventory Tracking
    • Preventive Maintenance
    • Customer Service & User Training

Job Description:

    • Helpdesk & End-User Support Serve as the primary, always-available onsite point of contact for IT support. Provide timely troubleshooting and resolution for hardware, software, network, and application issues for staff and residents. Assist residents with personal devices, Wi-Fi connectivity, email, video calls, entertainment systems, and other technology needs in a friendly and patient manner.
    • Infrastructure Monitoring Proactively monitor servers, networks, endpoints, and critical systems. Respond to alerts and perform routine maintenance to minimize downtime.
    • AV Support (As Needed) Provide audio-visual support for meetings, conferences, training sessions, and events. Set up, troubleshoot, and maintain AV equipment including projectors, displays, video conferencing systems (Zoom, Teams, etc.), microphones, and sound systems.
    • Compliance Support Assist with HIPAA and other regulatory compliance requirements, including security policies, access controls, and basic documentation.
    • Full-Time Onsite Presence Provide consistent, daily onsite support as the dedicated, embedded IT specialist at the Baltimore facility. Be readily available throughout the workday to handle urgent issues, preventive maintenance, hardware deployments, user training, and general IT requests for both staff and residents.
    • Additional Duties
      • Hardware installation and deployment (PCs, laptops, printers, tablets, etc.)
      • User account provisioning and access management
      • Support for standard business applications and collaboration tools
      • Asset management and inventory tracking
      • Collaboration with remote infrastructure and security teams

     

Job Qualification:

    • 3+ years of experience in IT support or helpdesk roles
    • Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking
    • Experience supporting end users in a healthcare or senior living environment is a plus
    • Experience with audio-visual / video conferencing equipment is helpful
    • Familiarity with HIPAA compliance preferred
    • Excellent troubleshooting, communication, and customer service skills — especially with non-technical users
    • Ability to work independently as the sole onsite IT resource while coordinating with remote teams
    • CompTIA A+, Network+, or Microsoft certifications preferred
    • Must be able to pass a background check



     

Our Values

Honesty

To be truthful in all our endeavors; to be honest and forthright with one another and with our customers and vendors.

Integrity

To say what we mean. To deliver what we promise, and to stand for what is right.

Respect

To treat one another with dignity and fairness, appreciating the diversity of our workforce and the uniqueness of each employee.

Trust

To build confidence through teamwork and open, candid communication.

Responsibility

To take responsibility for our actions and to speak up – without fear of retribution- to report concerns in the workplace including violations of law, regulations, and company policies, and to seek clarification and guidance whenever there is doubt.

Citizenship

To obey all of the laws in the countries with which we do business and to do our part to make the communities in which we live and work better.

Diversity & Inclusion

Diversity, equality, and inclusiveness are not just words that we use to describe the SPS culture it is how we live it. We foster that ability to grow through individual planning that allows employees to create their own unique career path.

Benefits

At SPS we provide a highly competitive Total Rewards Package for all of our employees around the world. Our country specific Total Rewards package aligns to our core values and provides a solid foundation for work life integration in a challenging and inclusive environment.

Health Care - Disability - Life/ADD Insurance
SPS offers a range of carefully selected insurance plans for your Health & Wellness needs. Choose the available medical, dental and/or vision care option that fits your needs. Employer paid Disability & Life/ADD coverage is also available for all eligible employees.
Financial Future
Secure your financial future by saving for retirement! You may choose between either a pre-tax, or post-tax contribution plan. SPS offers a comprehensive 401(k) retirement plan with financial advisors available to help you select and manage the right funds for you.
Paid Time Off & Holidays
Our combined pool of sick and vacation time (paid time off - PTO) is to give you time off not only when you are sick but also to unwind and spend quality time with family and friends. In addition to the above, SPS provides annual holidays for your rest and relaxation.
Parental Leave and Family Bonding
SPS offers a global Parental Pay policy as we believe there is nothing more important for parents than bonding with a new child.
Flexibility in Work
We understand that not all people work best in a traditional office environment. We offer our employees the flexibility to work virtually if that helps them be more productive. Talk to your Manager on what best suits your particular situation!