Communication & Stakeholder Skills

• Clear, professional verbal and written communication skills.

• Confidence in interacting with senior leadership, vendors, faculty, students, startups, and external partners.

• Ability to act as a host and representative for visitors, delegations, and ecosystem partners.

• Strong coordination skills to work across HR, IT, Finance, Security, and Leadership.

Mindset & Traits

• High ownership mindset—someone who sees issues early and acts.

• Service-oriented approach with a focus on employee and stakeholder experience.

• Adaptable and comfortable in dynamic, evolving environments.

• Balance of operational rigor and innovation curiosity.

A. Facilities:

1. Ensure the workplace is fully functional, clean, safe, and ready for daily operations.
2. Coordinate office logistics, seating, meeting spaces, access control, and common areas.
3. Respond to and resolve day-to-day facilities and administration issues within defined service levels.
4. Oversee maintenance, repairs, and preventive servicing of office infrastructure and equipment.
5. Maintain accurate asset registers, including furniture, fixtures, and office equipment.
6. Plan and execute moves, changes, and space reconfigurations as business needs evolve.
7. Engage, coordinate, and monitor third-party vendors (maintenance, housekeeping, security, pantry, etc.).
8. Manage service contracts, SLAs, and renewals, ensuring quality and cost control.
9. Validate vendor deliverables and support invoice review and approvals.
10. Track and control facilities and office administration budgets.
11. Forecast recurring costs and flag variances or cost-overruns.
12. Support cost optimization initiatives, including cost-per-seat and vendor rationalization.
13. Ensure compliance with health, safety, fire, and building regulations.
14. Conduct regular safety inspections, drills, and incident reporting.
15. Maintain documentation required for audits, inspections, and statutory reviews.
16. Act as the primary point of contact for workplace-related employee requests.
17. Ensure consistent standards for cleanliness, hygiene, comfort, and hospitality.
18. Support internal events, visits, and meetings from a facilities and logistics perspective.
19. Coordinate closely with HR, IT, Finance, Security, and Leadership on workplace needs.
20. Communicate clearly on downtime, changes, policies, and service updates.
21. Manage escalations and ensure timely resolution of cross-functional issues.
22. Develop, maintain, and follow standard operating procedures (SOPs).
23. Use systems or ERP tools to track requests, assets, vendors, and costs.
24. Identify and implement process improvements to enhance efficiency and reliability.
25. Support emergency preparedness and business continuity plans related to physical workplaces.
26. Ensure backup arrangements for critical services (power, access, essential vendors).
27. Assist leadership during incidents, disruptions, or office closures.

B. Innovation:

1. Represent the SPS Innovation Lab to National Science Park management on all innovation-related matters.
2. Prepare and deliver presentations, briefings, and updates required by the National Science Park on innovation activities, programs, and outcomes.
3. Prepare, submit, and manage the Annual Tenant Evaluation Report and any other innovation-related reporting required by the Science Park.
4. Act as the primary host and representative of the Innovation Lab for Science Park visitors, delegations, academic groups, industry partners, and startup visitors.
5. Build and manage collaborations with academia, including universities, research institutions, faculty, and student engagement programs.
6. Build and manage collaborations with industry partners for joint innovation, pilots, demonstrations, and applied research.
7. Enable and support startup engagement, including lab visits, early-stage collaboration, demos, and ecosystem networking.
8. Design, launch, and manage innovation programs hosted within the lab, aligned with SPS strategic priorities.
9. Lead talent pipeline initiatives, including internship programs operating from the lab, ensuring interns are productively engaged in innovation work.
10. Coordinate innovation-related onboarding, engagement, and day-to-day support for interns and early-career talent working in the lab.
11. Establish and lead Special Interest Groups (SIGs) focused on emerging and cutting-edge technologies such as AI, Cybersecurity, Cloud, IoT, and related domains.
12. Facilitate knowledge-sharing sessions, talks, demos, workshops, and innovation events within the lab.
13. Manage and keep updated the Innovation Lab web pages, digital content, and public-facing innovation information.
14. Act as the coordination point between SPS leadership and external innovation stakeholders across academia, industry, startups, and the Science Park ecosystem.
15. Track, document, and report innovation activities, partnerships, programs, and outcomes for internal and external stakeholders.

1. Bachelors in Computer Science, Engineering or Business.
2. At least 6 month of full time prior work experience. 

Responsibilities

• Develop and execute business development strategies to drive sales and market share in the banking sector within Pakistan, Middle East, and African markets.
• Identify and target key banking customers for IAM solutions, nurturing relationships to promote SPS products and services.
• Collaborate with internal teams to tailor IAM solutions to meet the specific needs and challenges of banking customers.
• Strategically position IBM Security Verify products within the banking industry to create a competitive advantage.
• Stay up-to-date with industry trends, competitor activities, and market dynamics to capitalize on opportunities and mitigate risks.

Tasks:

• Conduct market research to understand the needs and preferences of potential clients.
• Attend industry events and networking functions to expand professional connections.
• Prepare proposals and pricing strategies for potential clients.
• Negotiate contracts and agreements with clients.
• Provide ongoing support and communication to clients post-sale.
• Conduct market research to identify potential banking customers, their IAM needs, and buying behaviors.
• Plan and execute marketing campaigns, product demonstrations, and client presentations to showcase the value of SPS IAM solutions.
• Negotiate contracts, pricing, and terms with banking customers to secure deals and achieve sales targets.
• Provide training, support, and guidance to banking clients on the implementation and utilization of IAM products and services.
• Collaborate with the sales team to ensure a seamless customer journey, from prospecting to post-sales support.

Success Metrics

• Percentage of revenue growth in the banking sector within Pakistan, Middle East, and African markets.
• Number of new banking customers acquired and retained through IAM solutions.
• Customer satisfaction scores and feedback on the value, performance, and support of SPS IAM products and services.
• Market share increase and competitive positioning of IBM Security Verify products in the banking industry.
• Achievement of sales targets, contract signings, and business development goals within the specified regions.